Agile Business Change for July - August 2007

  1. Book review: "Performance-based Earned Value" by Solomon and Young
  2. Using Technology to Improve Customer Intimacy
  3. Improving Customer/Supplier Relationships

1) Book review: "Performance-based Earned Value" by Solomon and Young

This book is aimed at experienced practitioners of Earned Value Management (EVM). The authors contend that EVM has its limitations, namely, that it does not include guidance essential for a successful systems engineering project, namely: the integration of requirements, risk management and quality aspects... Read more...

2) Using Technology to Improve Customer Intimacy

The discipline of customer intimacy is interesting from a technology viewpoint. Traditionally, detailed personal knowledge of consumer behaviour has been the speciality of small, local businesses dealing with regular customers on a face-to-face basis. In the last decade, this ability to gather customer-intimate knowledge has extended to large organisations by the use of technology; for example, the use of loyalty cards to track consumers’ purchases. Recently, non-consumer organisations have used technology to derive a more intimate relationship with their consumers... Read more...

3) Improving Customer/Supplier Relationships

I’m always on the lookout for techniques to improve the sometimes-strained relationship between customers and suppliers. I recently came across an article describing an interesting approach based on Joint Application Development (JAD). JAD is the name given to a collaborative, structured, workshop-based approach that Agilier has used with great success in eliciting requirements from a large stakeholder community in a short space of time... Read more...

All best wishes for the month ahead.

Kind regards,
Marcus Price

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