Agile Business Change for September - October 2009

1) Business Change Group Inaugurated

2) Service Credits

3) Comedy and Communication


1) Business Change Group Inaugurated

On 16th September, the newest BCS Specialist Group, Business Change, officially came into being. The inaugural meeting heard three speakers dealing with the topic of innovative business change. Read more...


2) Service Credits

I was recently involved in a discussion on the pros and cons of service credits. A service credit is a refund given by a supplier to a customer if the supplier's service fails below a contractually-agreed service levels. Read more...


3) Comedy and Communication

I was watching one of my favourite comedy shows the other day which, as usual, described the antics of the four main characters. Then, a new character was introduced; the comedy continued but five minutes later, a second new character was introduced. Mistake - the comedy ground to a halt. Read more...


All best wishes for the month ahead.

Kind regards,
Marcus Price

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