Improving Performance: How to Manage the White Space on the Organization Chart by Gary A. Rummler and Alan P. Brache

Another essential “cross-over” book, this time linking business process re-engineering and software development. The authors depict business processes in terms of Process Maps (“swimlane diagrams”) – software development practitioners will recognise these as the forerunners of UML activity diagrams. Anyone puzzled as to how to trace business activities though to software implementations will find the book a revelation. It is book that inspired Harmon’s book “Business Process Change”.